Public Utility Commission of Texas Adopts Tighter Timeline for Utilities to Respond to Consumer Complaints
Rule Amendment Will Reduce Wait Times for Texas Electricity Customers Austin, Texas – The Public Utility Commission of Texas (PUCT) today approved rule changes reducing the number of days an electric service provider has to respond to consumer complaints filed with the PUCT. Effective September 1, 2023, electric service providers must respond within 15 days. Under
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